GEA Procomac is able to provide its customers with 24-hour after-sales service, including technical assistance and spare parts and equipment supplies. GEA Procomac has centralised product management control and after-sales service at its headquarters in Sala Baganza, thanks to the use of online communications and a team of expert technicians ready to deal with equipment throughout the world.
GEA Procomac service activities include:
- ESP (Efficiency Support Program);
- guaranteed spare parts availability;
- training for line operators and for maintenance technicians;
- assistance to production;
- remote assistance;
- high speed path for emergency situations;
- consultancy service before introducing new products/formats;
- relocation of existing lines to another production facility.